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hi everyone jeff here with the zendesk customer success team and today were talking about agent efficiency and in particular how you can utilize conditional fields to make the customer experience easier and ensure your agents get the information they need to solve your end users tickets efficiently and quickly so conditional fields what are they and what do they do much like their name implies conditional fields are ticket form fields which can be utilized both internally by agents and externally by end users that will only appear in the ticket form when certain conditions are met in the example we see here once a user selects a specific operating system the next fields that appear are then customized to respond to the input of the user so in this case once the user selects that theyre using chrome os the next field allows them to select their chrome os version and build rather than presenting os versions for all operating systems so what are the benefits of using conditional fields