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thank you in this talk were going to focus on incident reviews and so we used to call them post-mortems um and in particular focusing not on how we go gather the information but how we present a narrative and present a story and a written artifact that people actually want to read so brief slide against me about me you know I went for the traditional bio this time some books um things like that I worked for slack for three years quite recently and Im known for some long-form incident reviews that we published as engineering blog posts some stuff Im on the usenix board etc etc now if anyone wants to go and drink more coffee here is basically the TLD or of the talk I think that engaging incident reports are valuable for a whole host of reasons that Ill go into next and I think that one of the things that we do wrong is that we treat our incident reviews particularly the write-ups as a big Forum to fill in who here in this room likes forms one person told three people okay you guys a