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[Music] hello and welcome to another episode of Blakes take where I unpack customer experience in three minutes or less today I want to talk to you about why warranties are out of fashion people in happy relationships often say that the success of the relationship is partially based on their ability to be nice over being right the same goes for a company customer relationship sometimes it pays to be nice and in the customer experience world that translates into taking care of the customer fixing their products over being right and the idea of being right today has me thinking about warranties a warranty is essentially a contract between a customer and the company that theyve conducted business with the warranty protects the company and says hi if you buy this lets say hundred-dollar warranty over the next three years if anything is wrong with your product will fix it but what happens when you get people on social media who dont have a warranty who are using their social profiles a