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this is osama shabir pre-sales director here at touring and today well be discussing a brand new feature in gadgets 5.1 the collaborio call recording integration when an incoming call comes to the agents finesse desktop and they answer the phone call they have the ability to automatically start recording that particular call as shown on the screen the call is now being recorded agent also has the ability to pause that recording by clicking the pause button within finesse that will pause that recording until the agent hits the resume button and the call recording will start again we also have the ability to tag within calls using the tag button that enables us to transfer caller name country and custom notes fields as metadata into collaborio agents can use these fields to enable extra notes that they can type in within the call recording area at this point agent selects the wrap-up code and can end the call at this point we are able to go into the my history area and see the actual