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hello everyone and welcome im going to tell you how to do genesis cloud real-time email transcript analysis with the help of azure ai cognitive services so lets start from the logic apps configuration so here email conversation subscription to this event type conversation email then we need to parse gc event data to email conversation object and here we need to implement conditions so to handle conversation just with this wrap up id then we need to get genesis cloud email recordings with the help of custom connector so here ive implemented genesis cloud custom logic apps connector so i defined it https host api also implemented security based on genesis cloud client id client secret also implemented email recordings api definition for this url and conversation id as parameter also define it response with all these fields after that its possible to use custom connector inside logic apps then possible to handle email recordings response so here we can use body then email transcript