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How do I appeal a claim with Optum?

You now have several options for submitting your requests for reconsideration to Optum: If you have a secure system, please submit reconsideration requests to: claimdispute@optum.com. If you do not have a secure email in place, please contact our service center at 1-877-370-2845.

What is OptumRx prior authorization?

PA serves several functions. First, it helps to confirm that a treatment or drug prescribed by a doctor is covered by the patients health plan. Even more importantly, PA helps determine that the requested care is the most appropriate care, and that it will occur in the best setting.

How do I appeal OptumRx denial?

For more information on the OptumRx Claim Reimbursement Review/Appeal request process: Contact OptumRx at 1-800-613-3591 extension 9, Monday through Friday, 6 AM 4 PM PT, or your OptumRx Provider Liaison; or the Call Center at 800-424-5815 to request a reimbursement price.

How long does OptumRx prior authorization take?

Once your PA has been submitted and received, it usually takes 48 to 72 hours to process.

How do I appeal Optum OptumRx denial?

For more information on the OptumRx Claim Reimbursement Review/Appeal request process: Contact OptumRx at 1-800-613-3591 extension 9, Monday through Friday, 6 AM 4 PM PT, or your OptumRx Provider Liaison; or the Call Center at 800-424-5815 to request a reimbursement price.

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How do I submit a prior authorization to OptumRx?

To begin the PA process, you can: Let your doctor know that a PA is needed for your medication. Call Optum Rx toll-free at 1-855-828-9834 (TTY: 711).

What is the fax number for OptumRx appeals and grievances?

Our hours of Operation: 24 hours a day, 7 days a week. Fax 1-844-403-1029. Write OptumRx Prior Authorization Department, PO Box 25183, Santa Ana, CA 92799.

What is the phone number for OptumRx prior authorization appeal?

If you have questions or want to speak with an Optum Rx Prior Authorization Advocate, call 1-800-711-4555.

Is OptumRx a UnitedHealthcare?

OptumRx and BriovaRx are subsidiaries of UnitedHealth Group. UnitedHealthcare and the dimensional U logo are trademarks of UnitedHealth Group Incorporated. All other trademarks are the property of their respective owners. Insurance coverage provided by or through UnitedHealthcare Insurance Company or its affiliates.

Who is OptumRx owned by?

Optum Rx was founded in 2011 and is a subsidiary of UnitedHealth Group, a healthcare and health insurance company founded in 1977.

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