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How do I submit an appeal to Express Scripts?

You may also ask us for an appeal through our website at .Express-Scripts.com. Expedited appeal requests can be made by phone at 1.800. 935.6103, (TTY users can call 1.800. 716.3231), 24 hours a day, 7 days a week (including holidays).

Can you return prescription to Express Scripts?

Will Express Scripts accept a returned order/prescription? If an order was processed and filled correctly, Express Scripts will not accept a request to return the order.

Can Express Scripts deny prescriptions?

Does this program deny me the medication I need? No, the program helps you obtain a prescription that is right for you and covered your benefit. If its determined that your plan doesnt cover the drug you were prescribed, you can ask your doctor about getting another prescription that is covered.

What is the phone number for Express Scripts authorization?

If your prescription requires prior authorization, you or your doctor can initiate the prior authorization review by calling Express Scripts at 1-800-753-2851.

How do I submit to Express Scripts?

Your doctors office can send your prescription to us electronically from their office or by fax. Go to Forms Cards under Benefits in the top menu of the home page and select the appropriate form. your prescription to the address listed. appointment and ask your doctor to fax it to the number listed.

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How long does an appeal to take with Express Scripts?

After we get your appeal, we have up to 72 hours to give you a decision, but will make it sooner if your health requires us to. If we do not give you our decision within 72 hours, your request will automatically go to Appeal Level 2, where an independent organization will review your case.

Why does Express Scripts require prior authorization?

Prior authorization ensures that you get the prescription drug that is right for you and that is covered by your benefit. If its determined that your plan doesnt cover the drug you were prescribed, you can ask your doctor about getting another prescription that is covered. Youll receive it for your plans copayment.

What is initial coverage review?

A member has the right to request that a medicine be covered or be covered at a higher benefit (such as a lower copay or higher quantity). The first request for coverage is called an initial coverage review.

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