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good afternoon my name is Anthony way and Im here with my colleague Judy Gonzalez and we are of the Los Angeles County Department of Consumer and business Affairs welcome to Welcome to our webinar please take note that your microphone is currently on mute you may ask questions at any time including during the presentation by submitting through the chat box located on the lower right hand corner of the WebEx page it is a good idea to leave the chat box open even if you dont ask questions because youll be able to view valuable information entered in a chat throughout the webinar this webinar is being recorded and will be available on our website along with other resources just go to dcba.lacounty.gov and click on a small claims tab at the conclusion of todays presentation we would appreciate you completing a four question survey to let us know how we did please give us suggestions for additional webinars all feedback is welcome Judy take it away good afternoon everybody my name is Ju