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Commonly Asked Questions about Dhcr Complaint Forms

For more information, or if you need more help, please call 311 and ask for the Department of Housing Preservation and Development (HPD). Outside of New York City, call 212-NEW-YORK. You may also visit portal.311.nyc.gov to find an answer to your question or determine the proper course of action.
Under New York States Rent Regulation Laws, harassment is defined as conduct by a landlord that directly or indirectly interferes with, or is intended to interfere with, your privacy, comfort, and enjoyment of your dwelling.
#1: Renters have the right to safe, livable, and sanitary homes. #2: Renters have the right to make a housing complaint - without experiencing retaliation. #3: Renters have the right to live free from discrimination in their housing. #4: Renters cannot be required to give up their rights when they sign a lease.
You can file a complaint by: Calling 311 or TTY (212) 504-4115.
Politely discuss disputes first. Present issues factually, suggest solutions, and give the landlord a chance to remedy concerns. Follow up with a formal complaint letter stating the problems, relevant lease terms or laws, how you want issues corrected, and by when.
Rent stabilization provides protections to tenants besides limitations on the amount of rent increases. Tenants are entitled to receive required services, to have their leases renewed, and may not be evicted except on grounds allowed by law. Leases may be renewed for a term of one or two years, at the tenants choice.
If you want to start an HP action against the property owner, go to the Clerks Office at the Housing Court. You do not need a lawyer to start an HP case. For more information about HP actions, visit the website of the New York State Unified Court System.