Shure repair form 2025

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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Products that are covered by our two-year warranty will be repaired at no charge, if terms and conditions are met. If not under warranty, estimated costs are shown after your have registered your product in the repair portal.
Our goal is to dispatch your product on the day of ordering, provided it is received before midday (subject to possible changes during busy periods). Once handed over to the carrier, delivery is expected to take between two to five days, depending on the destination.
A common cause of these sorts of sounds is condensation in the capsule. Hot breath in cold weather. Moving mic from cold environment to humid air. Just really high atmospheric humidity etc. It causes little shorts across the capacitive charged surfaces of the capsule and hence the noises.
Be very careful when purchasing a Shure product via eBay or other online auction sites. Though there are many honest individuals and legitimate dealers selling genuine Shure products on such sites, there are also many people selling counterfeit Shure products.
The cartridge body does not wear out. The stylus tip lasts between 800 and 1,000 hours of playing time. The stylus bushing is an elastic material, and can harden over the years, even when not used. The audible symptom is lack of bass, and/or mistracking.
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People also ask

If the microphone connections are not properly matched to the devices input connector, there may be no audio, or funny sounding audio, or the microphone might be damaged if there is an unexpected voltage appearing on the devices connection points.
Shure will pay for shipping back to you. How long does it take to get my earphones repaired? Up to 15 business days, not including shipping times.

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