Department of Consumer and Business Services - State of Oregon 2025

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Andrew R. Stolfi was appointed Department of Consumer and Business Services (DCBS) director in April 2020. He is also the states insurance commissioner. He began with the department in February 2018 as Division of Financial Regulation administrator and insurance commissioner.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
(877) 877-9392. The AGs Financial Fraud/Consumer Protection Section offers a variety of consumer information programs and publications. It can sometimes help injured consumers resolve their complaints with businesses by mediating and helping them get their money back.
The Federal Trade Commission. It probably wont be able to do anything about a rude salesperson, but if you feel youve been cheated by a business, tricked or roped into an unfair practice, thats when you contact the FTC. It recommends lodging a complaint on its website.
The Unlawful Trade Practices Act (UTPA) is Oregons version of these consumer protection laws. Enacted in 1971 the UTPA is one of the few tool consumers can use to recover damages that occur as a result of deceptive sales or business practices.
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Featured Consumer Hotline:1-877-877-9392. Search Complaints Database Report a Do Not Call Violation. File a Complaint Online Free Fraud Prevention Training. Oregons Lemon Law.
The Consumer Protection Division​ regulates the Oregon marketplace by enforcing Oregons Unlawful Trade Practices Act. This includes educating consumers and businesses about rights and obligations under the law. It operates a hotline​ for questions or complaints and takes reports of scams or fraud.

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