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If you have a billing dispute that the co-op does not resolve, you can file a consumer complaint with our office. If you have questions or concerns about a private electricity provider, you can contact the Public Utility Commission (PUC). The PUC oversees electric companies and may be able to assist you.
The Public Utility Commission of Texas regulates the states electric, telecommunication, and water and sewer utilities, implements respective legislation, and provides consumer assistance in resolving complaints.
Call: 1-888-782-8477. Austin: 512-936-7120. TTY: 1-800-735-2988. Email: consumer@puc.texas.gov.
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People also ask

The PUCT is led by five full-time Commissioners who are appointed by the Governor and confirmed by the Texas Senate for six-year terms. The Governor designates one commissioner to serve as Chairman. The commissioners select an executive director to manage the agencys staff and daily operations.
describe your problem and the outcome you want. include key dates, such as when you purchased the goods or services and when the problem occurred. identify what action youve already taken to fix the problem and what you will do if you and the seller cannot resolve the problem. ask for a response within a reasonable
The formal complaint process involves a legal proceeding where you and the utility must present facts on issues raised in your complaint to a PUC administrative law judge. The process can take six months or more until a complaint is adjudicated.
Bribery, Honoraria, Perjury, Abuse of Official Capacity, Nepotism and other offenses against public administration. Contact the Public Integrity Section of your local district or county attorneys office, local law enforcement, or the Texas Rangers Public Integrity Unit at rangers@dps.texas.gov.
If you have questions or concerns about a private electricity provider, you can contact the Public Utility Commission (PUC). The PUC oversees electric companies and may be able to assist you. If you have a billing dispute, you can also file a consumer complaint with our office.

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