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The document is a formal complaint form for the Pennsylvania Public Utility Commission, allowing customers to initiate legal proceedings regarding utility service issues. It requires personal information from the complainant, details about the utility company, the type of service involved, reasons for the complaint, and requested relief. The form also includes sections on prior utility contact, legal representation options, and verification requirements. Instructions for filing the complaint electronically or by mail are provided.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to file a complaint against a utility company in PA?

Call us at 1-800-692-7380 or contact us online.

What does the PA PUC regulate?

The PUC works to ensure safe and reliable electric, natural gas, pipeline, motor carrier, rail, telecommunications, water and wastewater service at reasonable rates.

How do I file a complaint with the PA?

If you think a licensed professional is behaving unethically or below the standards of their profession, you should submit a Statement of Complaint Form on the Departments PALS website. You can also file a complaint if you suspect someone is practicing without a license.

What is an official formal complaint?

A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.

How to file a consumer complaint with the PA Attorney General?

PA Office of Attorney General (OAG) investigates trade practices in the distribution, financing and furnishing of goods and services for possible unfair and deceptive conduct in PA. Submit a complaint online or call (717) 787-9707 or (800) 441-2555.

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How long does it take to respond to a complaint in PA?

This is called serving the complaint. Respondents have 30 days from the date the complaint is served to provide the PHRC with a written, verified answer, and send a copy to the complainant. If you are unable, to file an answer within this time, the PHRC may grant you an extension of no more than 30 additional days.

What are some common consumer complaints?

What are the most common customer complaints? Long wait times to reach a customer support agent. Customer support agents arent knowledgeable or dont have the right context. Customers have trouble navigating the automated system. Agents arent friendly or polite. Poor problem resolution. Difficult self-service navigation.

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How to file a complaint against a utility company in PA?

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What is an official formal complaint?

How to file a consumer complaint with the PA Attorney General?

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