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What is formal complaint?

A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.

Is CPUC a government agency?

The California Public Utilities Commission is a quasi-executive agency in the California state government. The commission regulates the states privately owned electric, natural gas, telecommunications, water, railroad, rail transit, and passenger transportation companies.

Who needs PUC Pennsylvania?

The Pennsylvania Utility Commission regulates the nearly 7,500 motor carriers that transport property, passengers or household goods, as well as brokers of passenger transportation, for compensation in Pennsylvania.

What is a formal complaint?

A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.

How do I file a complaint against a business in Pennsylvania?

You may request a Statement of Complaint Form by mail, by calling the Professional Compliance Office Hotline at 1-800-822-2113 (if you are calling from within Pennsylvania) or at 1-(717) 783-4849 (if you are calling from outside Pennsylvania).

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How do I complain to CPUC?

Please call us at 1-800-649-7570 or file your complaint online.

What happens when you file a formal complaint at work?

Once Formal Complaint is filed The agency will also review the complaint and decide whether your case should be dismissed for a procedural reason (for example, your claim was filed too late). If the agency doesnt dismiss your complaint, it will investigate it.

What do you say in a formal complaint?

How to write an effective complaint letter Be clear and concise. State exactly what you want done and how long youre willing to wait for a response. Dont write an angry, sarcastic, or threatening letter. Include copies of relevant documents, like receipts, work orders, and warranties.

What does the PA PUC regulate?

The Pennsylvania Public Utility Commission regulates the many essential utility services that Commonwealth residents and businesses rely on every day. The PUC works to ensure safe and reliable electric, natural gas, pipeline, motor carrier, rail, telecommunications, water and wastewater service at reasonable rates.

How do I file a complaint with the PA PUC?

To file an Informal Complaint, visit or call 1-800-692-7380.

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