Formal Complaint form - Pennsylvania Public Utility Commission - puc pa 2026

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The document is a formal complaint form from the Pennsylvania Public Utility Commission (PUC) for customers to initiate legal proceedings regarding utility service issues. It outlines the necessary information required from the complainant, including personal details, utility company information, type of service, reasons for the complaint, and requested relief. The form also includes sections on prior utility contact, legal representation options, and verification requirements. Additionally, it provides instructions on how to file the complaint either electronically or by mail.

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Click ‘Get Form’ to open the Formal Complaint form in the editor.
Begin by filling out the Customer (Complainant) Information section. Enter your name, mailing address, county, telephone numbers, e-mail address, and utility account number clearly.
In the Name of Utility or Company section, provide the full name of the utility or company you are complaining about as listed on your bill.
Select the Type of Utility Service relevant to your complaint by checking one box from the provided options.
Detail your Reason for Complaint by checking all applicable boxes and providing a thorough explanation of your issue, including any relevant dates and details.
Specify your Requested Relief by explaining how you would like the PUC to resolve your complaint.
Complete sections regarding Protection From Abuse and Prior Utility Contact as applicable to ensure proper processing of your complaint.
If necessary, provide information about Legal Representation and ensure that you sign and date the Verification section at the end of the form.
Finally, choose how you will file your complaint: electronically through the PUC’s eFiling system or by mailing it with original signatures.

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Versions	Form popularity	Fillable & printable
2023	4.3 Satisfied (34 Votes)
2014	4.9 Satisfied (57 Votes)
2014	4.1 Satisfied (37 Votes)

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to file a complaint against a utility company in PA?

Call us at 1-800-692-7380 or contact us online.

What does the PA PUC regulate?

The PUC works to ensure safe and reliable electric, natural gas, pipeline, motor carrier, rail, telecommunications, water and wastewater service at reasonable rates.

How do I file a complaint with the PA?

If you think a licensed professional is behaving unethically or below the standards of their profession, you should submit a Statement of Complaint Form on the Departments PALS website. You can also file a complaint if you suspect someone is practicing without a license.

What is an official formal complaint?

A formal complaint is a complaint made by an employee, representative of employees, or relative of an employee who has provided their written signature for the complaint. Formal complaints are assigned to a Compliance Officer for inspection.

How to file a consumer complaint with the PA Attorney General?

PA Office of Attorney General (OAG) investigates trade practices in the distribution, financing and furnishing of goods and services for possible unfair and deceptive conduct in PA. Submit a complaint online or call (717) 787-9707 or (800) 441-2555.

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How long does it take to respond to a complaint in PA?

This is called serving the complaint. Respondents have 30 days from the date the complaint is served to provide the PHRC with a written, verified answer, and send a copy to the complainant. If you are unable, to file an answer within this time, the PHRC may grant you an extension of no more than 30 additional days.

What are some common consumer complaints?

What are the most common customer complaints? Long wait times to reach a customer support agent. Customer support agents arent knowledgeable or dont have the right context. Customers have trouble navigating the automated system. Agents arent friendly or polite. Poor problem resolution. Difficult self-service navigation.