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The insured receives a lump-sum cash payment that can often be 4 to 6 times greater than the cash surrender value in exchange for transferring ownership. The money belongs entirely to the policy seller and can be spent at their discretion. Life settlements can also be in the form of a paid-up death benefit.
How to Submit a Claim. When it comes to submitting a claim, you can complete the form on this website, email customercare@abacus-insurance.co.za for assistance, call the toll free customer care line 0800 777 444 or go to the store where you purchased the product and policy from.
The toll-free number is 1.800. 233.7979.
How to Submit a Ticket Using the Customer Account Portal (Service Requests must be submitted via the Customer Account Portal to ensure accurate information is obtained) Use our chat feature located near the bottom-right of the page at Contact support at (800) 726-3339 option 1, 1, 1 and 1.
Step One: Contact Your Agent Immediately Give your name, address, policy number, and the date and time of your loss. Make sure to tell your insurance agent where you can be reached, especially if you are unable to stay in your home. Follow up the call with a letter detailing the problem. Keep a copy of the letter.
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Contact Us Operating Hours. Monday - Friday. 08h00 - 17h00. Toll-free: 0800 777 444. Toll-free: 0800 777 444. Share-call: 087 654 8222. WhatsApp: 079 751 7005.
A claim form is the document that tells your insurance company more details about the accident or illness in question. This will help them determine if the expenses you are claiming for are covered under your insurance plan or not, so the more information on this form the better.

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