Get the up-to-date Bankwest Transaction Dispute Form If you are disputing a transaction, you should make every effort t 2024 now

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
Contact us
Dispute the transaction Call us on 13 17 19 or +61 8 9449 2840 if youre overseas. Well check the transaction type (whether it was authorised or unauthorised by you or an additional cardholder) and whether its fully processed or authorisation only.
If youve made a payment to the wrong account number or biller please call us on 1300 440 749 to see what we can do to help. If youve mistakenly overpaid someone, youll need to contact them directly.
I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
If the bank or credit union cant complete its investigation within ten (or 20) business days as applicable, it must generally issue a temporary credit to your account for the amount of the disputed transaction, minus a maximum of $50, while it continues to investigate.
You can dispute an error on your credit card bill by phone, online, via an app or by mail with most credit card issuers. The Fair Credit Billing Act (FCBA) gives you the right to withhold payment for the disputed amount until the dispute is resolved (within 90 days).

People also ask

A customer can initiate a transaction dispute by contacting the issuer (the bank associated with the payment card used in the transaction). The cardholder will ask the bank to reverse the charge. The bank examines the circumstances and determines if there is a legitimate reason to do so.
You file a chargeback request. Your card issuer reviews the dispute and will decide if its valid or if you have to pay. If your issuer accepts the dispute, theyll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit.

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