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Who pays when you dispute a charge? Your issuing bank will cover the cost initially by providing you with a provisional credit for the original transaction amount. After filing the dispute, though, they will immediately recover those funds (plus fees) from the merchants account.
Generally, youll have two options when disputing a transaction: refund or chargeback. A refund comes directly from a merchant, while a chargeback comes from your card issuer. The first step in the dispute process should be to go directly to the merchant and request a refund.
As per Master / visa guidelines, in case of a dispute, all card holders should provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction which will enable / authorize the bank to investigate with the respective Merchant / Member Bank.
Dispute the transaction Call us on 13 17 19 or +61 8 9449 2840 if youre overseas. Well check the transaction type (whether it was authorised or unauthorised by you or an additional cardholder) and whether its fully processed or authorisation only.
The first step in the dispute process should be to go directly to the merchant and request a refund. This may require you to bring the item back to the store with a copy of your receipt, or you may be able to contact customer support and get a refund online.

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If you need to dispute with your credit card company, you can: Call the customer service number on the back of your credit card or on your statement. Email customer service. Dispute through the financial institutions app. Dispute the transaction in writing (the address should be on your statement)
There are several possible reasons a credit card company may deny a dispute claim: You provided inaccurate information. Theres insufficient evidence of an error or unauthorized charge. The charge was too old.

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