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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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If youve made a payment to the wrong account number or biller please call us on 1300 440 749 to see what we can do to help. If youve mistakenly overpaid someone, youll need to contact them directly.
If the bank or credit union cant complete its investigation within ten (or 20) business days as applicable, it must generally issue a temporary credit to your account for the amount of the disputed transaction, minus a maximum of $50, while it continues to investigate.
Dispute the transaction Call us on 13 17 19 or +61 8 9449 2840 if youre overseas. Well check the transaction type (whether it was authorised or unauthorised by you or an additional cardholder) and whether its fully processed or authorisation only.
You can dispute an error on your credit card bill by phone, online, via an app or by mail with most credit card issuers. The Fair Credit Billing Act (FCBA) gives you the right to withhold payment for the disputed amount until the dispute is resolved (within 90 days).
ONLINE CARDHOLDER DISPUTE FORM Provide Your 10 digital Mobile No. Input the OTP. Select Product Type ( Eg Debit /Credit / Prepaid Card) Enter last 4 digit of the Card No. Select Merchant/Beneficiary Name. Select Disputed transaction date ( last 60 days) Enter the dispute reason and details in the text box. Enter Submit.

People also ask

I am writing to dispute a charge of [$] to my [credit or debit card] account on [date of the charge]. The charge is in error because [explain the problem briefly. For example, the items werent delivered, I was overcharged, I returned the items, I did not buy the items, etc.].
A disputed transaction is one where a customer questions the validity of a transaction initiated through his/her registered Debit/Credit Card account. Customers may report a disputed transaction for various reasons, as mentioned below: Unauthorized transactions.

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