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Members can call 1-800-750-4776 or 650-616-2133. Hearing impaired members can use the California Relay Service (CRS) at 1-800-735-2929 (TTY) or dial 7-1-1. Office hours are Monday through Friday, 8:00 AM to 4:00 PM. Phone hours are Monday through Friday, 8:00 AM to 6:00 PM.
How do I contact Medi-Cal San Mateo?
To check your eligibility or Medi-Cal application status, call the San Mateo County Human Services Agency at 1-800-223-8383. Additional information is available on the Covered California website. For information about your childs Medi-Cal eligibility and enrollment, contact the Health Coverage Unit at 650-616-2002.
Is the health plan of San Mateo the same as Medi-Cal?
To check a members assignment, and verify eligibility, providers should call HPSMs 24-hour Automated Eligibility Verification System (AEVS) at 1-800-696-4776 and follow the automated instructions. Member eligibility can also be checked via HPSMs Provider Portal once a User ID and Password have been established.
How do I email the Health Plan of San Mateo?
Monday, Tuesday, Thursday Friday 8:00 a.m. to 5:00 p.m. (closed 12:00 p.m. to 1:00 p.m.) Wednesday 8:00 a.m. to 12:00 p.m. Email ClaimsInquiries@hpsm.org.
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Section 1
The purpose of this manual is to familiarize participating providers and their staff with HPSM operations. It is designed as a reference tool to assist you
This audit examined documentation for Contract compliance and assessed implementation of the Plans 2022 Corrective Action Plan. (CAP). Findings denoted as
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