Customers whose devices have been shipped to them should activate using the activation email they received the same day their new device arrived. If you cannot locate the email or the activation flow did not work, you can get assistance by calling Customer Care at 1-888-8metro8.
How do I transfer my Metro service to another phone?
We will provide account assistance so you can continue to use your device and stay connected. If you are a survivor of domestic violence, please contact Metro by T-Mobile Customer Service at 1-888-863-8768 (or dial 611 from your Metro by T-Mobile phone) or visit a Metro by T-Mobile store location.
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Related links
Complaint Form | OIG - MTA Inspector General - NY.Gov
CLICK HERE IF REGARDING: Service-related matter such as delays, payment issues, cleanliness concerns, skipped stops, driver rudeness, etc., regarding New York
Registrars Office Form Finder ; Academic Forgiveness eForm. Academic Forgiveness Form ; Common Market Passport. Common Market Passport, May 2025 (Accessible PDF).
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