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TIMELY FILING REQUIREMENTS SCDHHS recommends that you file a claim with the primary insurer within 30 days of the date of service. Regardless of how long the third party takes to reply, providers must still meet Medicaids timeliness requirements.
(888) 549-0820 You can call the Healthy Connections Member Contact Center from 8 a.m. to 6 p.m. Monday through Friday. *Days and hours may vary due to state holidays and inclement weather.
The South Carolina Medicaid program, called Healthy Connections, is administered by the South Carolina Department of Health and Human Services (SCDHHS) and pays medical bills with state and federal tax money.
(888) 549-0820 You can call the Healthy Connections Member Contact Center from 8 a.m. to 6 p.m. Monday through Friday. *Days and hours may vary due to state holidays and inclement weather.
SCDHHS consolidated operations to provide a single point of contact through the Medicaid Provider Service Center (PSC) at 1-888-289-0709 and expanded the ways in which providers can contact us. This will allow us to more effectively respond to your requests and track your needs.
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Web Tool: As always, the web tool allows providers to obtain information online to determine whether an individual is enrolled in Medicaid. To access the web tool, providers should visit .
The number is on your health plan ID card (if you received one) or you can look it up by clicking here. If you cant get the help you need at the member services office, call our Customer Service Center at 1-877-552-4642.
Claim Submission Tool (Web Tool) Toll Free-Dial 1-888-289-0709. Fax to (803) 870-9021. Email us at EDIG.OPS-MCAID@palmettogba.com.
Putting it simply, Medicaid Provider Number (MPN) is generally a 6-digit verification number that verifies the authenticity of Medicare providers. It verifies that a specific provider is genuine in providing Medicare services for a specific speciality.
If you have any questions regarding provider enrollment and screening, please contact the Provider Service Center at (888) 289-0709, Option 4. Visit for additional information. Thank you for your continued support of the South Carolina Healthy Connections Medicaid program.

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