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The document provides guidance for Illinois government agencies on the use of social media in compliance with the Government Records Law. It outlines the challenges of record-keeping associated with social media, clarifies that social media posts can be considered public records, and discusses retention periods based on content rather than format. It also addresses how to handle public comments, capture record content, and the validity of FOIA requests made via social media. The guidance emphasizes the need for agencies to maintain control over their communications while ensuring legal obligations are met.

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How can I speak to a Snap representative in Illinois?

Manage Your Benefits - Online, by Phone or In Person Call the DHS Help Line at 1-800-843-6154; 1-866-324-5553 TTY. Available Monday - Friday, 8:30 AM - 4:30 PM. Closed State holidays. Follow the prompts for SNAP, Cash and Medical benefits to speak to a Customer Service Agent.

How do I talk to a live person at DHS IL?

Call the DHS Customer Service Helpline for assistance at: (800) 843-6154 voice/(866) 324-5553 TTY, Monday through Friday, 8:00 a.m. to 5:30 p.m., except state holidays.

What qualifies you for cash assistance in Illinois?

To qualify for TANF, a person must: Be pregnant or have a child under age 19 who lives with them. A child who is 18 must be a full-time high school student. Live in Illinois. Be a U.S. citizen or meet certain immigration requirements. Develop a plan for becoming self-sufficient and follow it.

What is the monthly income limit for food stamps in Illinois?

If you have an existing case or submitted an application, use Manage My Case (MMC) to do things like check the status of that application, view benefit details, report a change, renew benefits, upload documents, and link to the online appeals portal.

What assistance can I get in Illinois?

Help to Buy Food. SNAP is the Supplemental Nutrition Assistance Program that used to be called Food Stamps. Help to pay for Health Care coverage. Medicaid and All Kids cover health care for low income people of all ages in Illinois. Help to pay for Medicare costs. Help with Cash Assistance.