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Commonly Asked Questions about Tenant Complaint Forms

For more information, or if you need more help, please call 311 and ask for the Department of Housing Preservation and Development (HPD). Outside of New York City, call 212-NEW-YORK.
Under New York States Rent Regulation Laws, harassment is defined as conduct by a landlord that directly or indirectly interferes with, or is intended to interfere with, your privacy, comfort, and enjoyment of your dwelling.
#1: Renters have the right to safe, livable, and sanitary homes. #2: Renters have the right to make a housing complaint - without experiencing retaliation. #3: Renters have the right to live free from discrimination in their housing. #4: Renters cannot be required to give up their rights when they sign a lease.
Filing a Complaint If your landlord does not address the problem, you have the right to make a code complaint to the City of Albany by calling (518) 434-5995 or by email.
Politely discuss disputes first. Present issues factually, suggest solutions, and give the landlord a chance to remedy concerns. Follow up with a formal complaint letter stating the problems, relevant lease terms or laws, how you want issues corrected, and by when.
Tenants have the right to withhold rent due to unremedied code violations in their unit. If a landlord fails to provide their tenant with a safe, livable, and sanitary dwelling, the tenant has the right to pay their rent into a separate bank account, rather than to the landlord -- this is called paying in escrow.
Owner Not to Discriminate The owner may refuse to rent to anyone; however, that refusal cannot be based on race, age, religion, gender, disability, marital status, sexual orientation, or because the tenant has children or in some jurisdictions, because of occupation or source of income.