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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I contact MassHealth?

By phone + Call the MassHealth Customer Service Center at 800-841-2900 (TDD/TTY: 711). Hours: Monday- Friday, 8 a.m. to 5 p.m.

Does MassHealth cover past medical bills?

Out-of-pocket expenses In some cases, MassHealth can pay you back for medical bills that you paid before you got approved for MassHealth.

Is mass health based on income?

The amount of the premium is based on \u25c6 your monthly income, as it compares to the federal poverty level, \u25c6 your household size, and \u25c6 if you have other health insurance. If you must pay a premium, we will tell you the amount and send you a bill every month.

How do I void a MassHealth claim?

By mail + paper MassHealth Void Request Form. To submit a paper void request for claims other than pharmacy and dental, complete the void request form and attach a photocopy of the remittance advice (RA) containing the claims to be voided.

How do you submit a voided claim?

These are the steps you can take to void/cancel a claim: Contact the payer and advise that a claim was submitted in error. Ask if this claim should be voided/cancelled, so that you can submit a claim with the correct information. Some payers will allow you to void/cancel the claim over the phone.

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