Iata cargo claim form 2025

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There are four essential elements to filing a freight claim: The shipment must be identified so the carrier can complete an investigation. The type of loss or damage must be stated. The amount for the claim must be stated. A demand for payment by the carrier must be included.
International Air Transport Association (IATA)
Whoever owns the freight while in transit has the responsibility for filing claims for loss and damage. Unless the purchase contract states otherwise, the F.O.B. point governs the transfer of title.
Claim documents Bill of Lading or Waybill. Copy of Notice of Loss to carrier or haulier. Landing, terminal, or discharge report/receipt. Survey Report with photos.
Follow these simple steps to expedite filing of claim. Notify us or settling agent. Report the loss/damage immediately to the Insurers or the Survey/Settling Agent named in the policy. ( Preserve property. Notify concerned parties. Work with surveyors.
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Successful claims need supporting evidence to receive validation, which generally includes some combination of the following: Shipment identification. Clearly stated type of loss or damage. Claim amount. Expectations for payment. Copies (or originals) of the shipment invoice and Bill of Lading.
Expect a written acknowledgment from the carrier within 30 days of claim submission. The carrier aims to resolve all claims through payment, denial, or a middle-ground solution within 120 days.

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