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2020 4.8 Satisfied (55 Votes)
2014 4.2 Satisfied (67 Votes)
2011 4.3 Satisfied (134 Votes)
2011 4.3 Satisfied (49 Votes)
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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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If you have a confirmation number, then your claim has been received and we're working on it. Please do not call to check on the status of your claim. If it has been more than three weeks since you filed or refiled your claim, you may contact the UI Call Center for assistance at (401) 415-6772.
If you quit your job, you will be disqualified from receiving unemployment benefits unless you had good cause. In general, good cause means that your reason for leaving the position was job-related and was so compelling that you had no other choice than to leave.
You must certify for payments by logging in to UI Online once every week to collect benefits. You can also certify by phone at (401) 415-6772. Tip: You do not need to certify on a specific day of the week.
Direct Deposit is an option offered to you for your convenience. It will not speed up the actual payment of your benefits. Your deposit normally will be in your account 24 to 48 business hours after payment is authorized.
To check on the status of your pending claim please click here utilizing your seven digit claim number (ID) on your form or email. If you have questions on your claim please contact (401) 462-7676 or email: ups@treasury.ri.gov.
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COVID-19 UPDATE: Please be aware that the average time from a claim being established to receiving a fully-adjudicated eligibility determination can typically take between 45-60 days.
If you have a confirmation number, then your claim has been received and we're working on it. Please do not call to check on the status of your claim. If it has been more than three weeks since you filed or refiled your claim, you may contact the UI Call Center for assistance at (401) 415-6772.
The first step is to visit verify.dlt.ri.gov to confirm your identity. Using this online tool is the quickest way to unfreeze your account. If you are unable to use the web tool, you may call (401) 415-6772 and select option 4 to verify your identity.
In order to establish your initial claim for Unemployment Insurance, you may do so online at the Unemployment Claims page. Customers may call the Call Center Monday through Thursday from 8:00 a.m. until 3:00 p.m. and Friday from 9 a.m. until 3 p.m. You can also visit our Frequently Asked Questions (FAQs) page.
Their volume is heavily weighted early in the day, so simply calling later is more likely to get through. As of August, the 401-415-6772 call center hours are Monday\u2013Thursday 8am \u2013 6pm, Friday 9am \u2013 6pm, and Saturday 8am \u2013 11:30am.

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