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How often can you get a SafeLink phone?

Upon enrollment, you will receive your monthly allowance for 12 months, and you will need to re-qualify once a year.

Can you reactivate a SafeLink phone?

Safelink Wireless: If your service is deactivated, you may reactivate your service by re-enrolling in the SAFELINK Program (if eligible) or purchasing and redeeming a TracFone Wireless airtime card with service days. Upon reactivation of your phone, you may be assigned a new telephone number.

Can I reapply for SafeLink?

Yes. You may transfer your telephone number from another company to SafeLink after you receive your phone or SIM by calling 1-800-378-1684. To port your existing telephone number to SafeLink, the number you are porting must be active with your current service provider. Was this FAQ helpful?

How do I recertify my life wireless phone?

There are three ways to recertify for Lifeline. Complete the online form to recertify. This option is only available if you DO NOT have to provide proof documentation. Call (855) 359-4299, enter in the application ID number included in your letter, and follow the prompts.

Why was my SafeLink Cancelled?

Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment.

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How do I reactivate my SafeLink SIM card?

Text "ONESTEP" to 611611 on your old device. You'll get a reply asking for the last four digits of your new serial number or new SIM card number. After you text the number, you will receive a confirmation with instructions to complete the activation of your new device or SIM.

Why was my SafeLink service Cancelled?

Your SafeLink Wireless service will expire when you are no longer eligible for benefits or if you fail to re-qualify after a year of enrollment.

Who is the carrier for Life Wireless?

An MVNO that reportedly runs on AT&T's network, Life Wireless offers services in 29 states as well as Puerto Rico and the U.S. Virgin Islands.

What proof do you need for SafeLink?

Proof of eligibility can be a copy of your Medicaid or Food Stamp Card, a letter from SSA or state agency stating that you receive the benefit, or a similar document; provide copies ONLY. You may also be eligible if your Total Household Gross Income is at or below 135% of the Federal Poverty Guidelines.

How do I recertify my SafeLink phone?

Contact one of our agents at 1-800-SafeLink (723-3546) and make sure the address we have is correct, all packets will be mailed to the address in file.

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