Making a Complaint to the Ombudsman 2026

1. Click ‘Get Form’ to open it in the editor.
2. Begin by filling out the 'About You' section. Use BLOCK CAPITALS for your first name, surname, address, postcode, daytime phone number, and email.
3. Indicate if you are complaining on someone else's behalf. If yes, provide their details in the designated fields.
4. Specify which council or organization you are complaining about in the next section.
5. Confirm whether you have completed the formal complaints procedure of the organization. Attach any relevant correspondence if applicable.
6. Provide a brief explanation of your complaint and how it has affected you or the person you represent.
7. State what actions you would like the council or organization to take to resolve your complaint.
8. Sign and date the authorization section to consent for investigation. If applicable, ensure that a consent form is signed by the person on whose behalf you are complaining.
9. Submit your completed form along with any necessary documents as instructed at the end of the form.

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