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Most 911 telecommunicators are required to type between 30 \u2013 45 WPM without errors.
The 911 Dispatcher test is hard because it requires both a comprehensive job-specific knowledge of info related to emergency situations and the ability to work under pressure. Without proper preparation, only those candidates with prior experience in similar positions will be able to pass it successfully.
Many 911 operator positions require candidates to achieve approximately 40 - 45 words per minute on a typing test with very high accuracy. You can practice for your typing test for free. To prepare, you will want to practice typing for at least 5 minutes.
Stanard & Associates' National Dispatcher Selection Test (NDST) gives call centers the ability to objectively assess a candidate's skill level in five important areas: Reading Comprehension, Listening, Problem Solving, Prioritizing, and Multi-Tasking.
Sometimes Dispatching is Hard The job isn't physically demanding, but it can be emotionally and mentally taxing. Some days are worse than others. These are the reasons why specific training deals with some of the more distressing aspects of the job.
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If your score falls around 50, your performance is considered \u201caverage\u201d when compared to other candidates who have taken the same test. If you score 40 or below, your performance is considered \u201cbelow average\u201d when compared to other candidates who have taken the same test.
How Can I Prepare for the 911 Dispatcher Test? Coding/decoding information. Map skills and following directions. Name and number checking. Problem solving. Ordering information. Deductive and inductive reasoning. Typing test. Personality Test to help prepare for the psychological evaluation.
What Is a CritiCall 911 Dispatcher Test? Communication \u2013 both written and verbal. Multitasking and prioritizing. Good memory. Good knowledge of English, including spelling and clarity. Attention to detail. Fast and accurate typing.

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