Form customer dispute 2026

1. Click ‘Get Form’ to open the customer dispute form in the editor.
2. Begin by entering the PAN (Primary Account Number) and the date the account was hot carded. This information is crucial for identifying the transaction.
3. Fill in the cardholder's name and the date of the last valid transaction. Ensure accuracy as this will help in processing your dispute.
4. For each disputed transaction, provide the date, dollar amount, and merchant name. If there are multiple transactions, list them clearly.
5. Indicate whether you have attempted to resolve this dispute with the merchant and specify if the card was lost or stolen.
6. Select a category that best describes your dispute from options like Unauthorized, Double Billing, or Merchandise not received. Complete a separate form for each category if necessary.
7. Finally, ensure you sign where indicated and attach any supporting documents before submitting it to the SHAZAM Chargeback department.

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