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As per Master / visa guidelines, in case of a dispute, all card holders should provide a duly filled in Transaction Dispute Form (TDF) mentioning the details of the disputed transaction which will enable / authorize the bank to investigate with the respective Merchant / Member Bank.
Can I dispute a credit card charge I willingly paid for? You should never dispute a credit card charge you willingly paid for. Not only is doing so unethical, but you won't be able to keep the initial credit you receive if you don't deserve it.
1. File a Dispute Log in to your Square Dashboard or the Square app on your iOS device. Locate the charge and click on the more options icon (. . .). Select Dispute payment. Answer the questions about the charge (s). Review your answers and click Submit.
There are several reasons you may want to dispute a credit card charge, including fraudulent purchases, billing errors or bad service/service not rendered. Fraudulent charges on your bill can be disputed by calling your credit card issuer or filing a dispute online.
You file a chargeback request. Your card issuer reviews the dispute and will decide if it's valid or if you have to pay. If your issuer accepts the dispute, they'll pass it on to the card network, such as Visa, Mastercard, American Express or Discover, and you may receive a temporary account credit.

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How Do You File a Debit Card Chargeback? First, the customer must attempt to resolve the issue with the merchant directly if they haven't already. If the merchant doesn't respond to the customer's attempts to communicate or won't resolve the issue, they can call their bank to dispute the charge.
Fill out and sign the attached Notification of Disputed Transaction \u2013 MasterCard form. Each section must be filled out and the form must be signed and dated. Write a dated letter that includes the following information: \u2022 The date, dollar amount, and merchant for the transaction in question. problem with the merchant.
What Are Mastercard's Chargeback Time Limits? Mastercard has a time limit of 120 days for filing a chargeback in most cases. Certain chargebacks are subject to a shorter deadline of 45 days. In addition, Mastercard starts the clock on the day of the transaction, not the day after like Visa.
Issue a Return From your Dashboard Log in to Reporting > Transactions tab in your online Square Dashboard. Click on the payment you'd like to refund, then click Issue Refund. Enter the amount you'd like to refund and the reason you're refunding the payment, then click Issue Refund.
Once you have raised a dispute, the bank must investigate and report back to you within 10 days. However, if the bank is not able to complete its investigation within 10 days, the bank may extend the investigation to Page 4 45 days if it provides a \u201cprovisional credit\u201d of the disputed amount.

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