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Short Answer: Yes, if the business has responded to BBB complaints in the past, it is worth filing a complaint with the BBB since it is free and relatively quick. But note, the BBB cannot force the business to come to an agreement with you since the BBB is not a government agency.
If you have a problem with a business, trader, landlord or tenant, these three steps may help you resolve it. Talk it over. Speak or write to your supplier and explain how you want the situation resolved. Find out more information. Make a complaint.
Make a formal complaint If the issue is still not resolved, you should put your complaint in writing (letter or email) stating all the facts of the case so far. You should include any relevant documents that support your complaint (copies only).
File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve complaints against companies. Report scams and suspicious communications to the Federal Trade Commission.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
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Information To Include in Your Letter Give the basics. Tell your story. Explain how you want to resolve the problem. Describe your next steps. Send your complaint letter. [Your Mailing Address] [Your City, State, Zip Code] [Your email address]

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