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What does fair trading help with?

NSW Fair Trading promotes a fair marketplace for consumers and traders by maximising traders' compliance with regulatory requirements. We safeguard consumer rights and investigate alleged breaches of the legislation we administer.

How do you approach Fair Trading?

Make a complaint If you have not been able to resolve your problem, you can lodge a complaint online or download a complaint form for mailing. Alternatively, phone NSW Fair Trading on 13 32 20 to discuss how to lodge a complaint.

Where can I complain about a product?

Your consumer protection agency. The Federal Trade Commission (FTC). Your state attorney general. Econsumer.gov, if your purchase was with a foreign retailer.

How do I lodge a complaint to fair trading?

If you don't wish to lodge online you can: Download and complete the General complaint form \u2013 PDF. Gather your supporting information and documents such as receipts, brochures and correspondence. Lodge your completed form and documentation at a service centre or post it to: NSW Fair Trading. PO Box 972.