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Client satisfaction survey

Client Satisfaction Survey 2026

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The document is a Client Satisfaction Survey designed to gather feedback from clients regarding the services provided by a company. It includes sections for client information, types of services received, reasons for choosing the company, service ratings, strengths of the company, and recommendations. The survey aims to assess client satisfaction and identify areas for improvement.

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Click ‘Get Form’ to open the Client Satisfaction Survey in the editor.
Begin by filling in your personal details: First Name, Last Name, Title, Company Name, Industry, Country, Address, City, State, Zip Code, Phone Number, Fax Number, and Email Address.
Indicate the service(s) provided by selecting from the options listed. This helps us understand which services you utilized.
Specify when the service was provided by entering the month and day.
Share your reasons for choosing our company by checking all applicable options that resonate with your experience.
Rate the service provided on a scale from Excellent to Poor to give us insight into your satisfaction level.
Identify any strengths of our company that stood out during your experience by selecting relevant attributes.
Finally, indicate whether this was your first time using our services and how you heard about us if applicable.

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What is the CSAT 5-point scale?

The CSAT score scale ranges from 1 (being the lowest) to 5 (being the highest). Typically, it follows the format below: 1 - Very unsatisfied | 2 - Unsatisfied | 3 - Neutral | 4 - Satisfied | 5 - Very Satisfied. Other scale options include the 1 to 7 CSAT and 1 to 10 CSAT scales.

What is the 5-point scale survey?

The 5-point Likert scale uses five answer options, including a midpoint or neutral option, to assess a respondents opinions. A typical 5-point Likert scale example looks like this: How easy or difficult is it to sign up for our mobile app?

What is a client satisfaction survey?

They are used to understand your customers satisfaction levels with your organizations products, services, or experiences. This is one type of customer experience survey and can be used to gauge customers needs, understand problems with your products and/or services, or segment customers by their score.

What is the 5-point rating scale?

Definition: A 5-point performance rating scale is a widely used tool for evaluating employee performance, typically ranging from 1 (lowest) to 5 (highest). Each level is clearly defined with labels such as Unsatisfactory, Needs Improvement, Meets Expectations, Exceeds Expectations, and Outstanding.

What is the 5-point scale for customer satisfaction?

The 1-to-5 satisfaction scale is used for measuring customer satisfaction or dissatisfaction with a specific product, service, or experience. The 5-point scale goes from very dissatisfied to dissatisfied to neutral to satisfied, and very satisfied.

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