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Commonly Asked Questions about Lifeline national verifier Application Forms

ACP, or Access from ATT, is specifically available for low-income households who participate in the Supplemental Nutrition Assistance Program (SNAP). On the other hand, Lifeline offers support to individuals who meet income-based requirements or participate in certain government assistance programs.
Manual Eligibility Verification The information can be submitted online through the consumer or service provider portal or mailed to the Lifeline Support Center. Submitting supporting documentation to the National Verifier initiates a manual review process by agents at the Lifeline Support Center.
The National Verifier (NV) is Lifelines centralized application system. It determines whether consumers are eligible for Lifeline. USAC manages the NV and provides customer service to consumers through the Lifeline Support Center.
A benefit transfer is when one service provider transfers a subscribers Lifeline program benefit from another service provider. The benefit transfer must be at the request of the subscriber. The subscribers new service provider initiates the transaction in NLAD on the subscribers behalf.
No. The ACP and Lifeline are separate programs and if you qualify for both, you can be enrolled in both at the same time.
Do I need to de-enroll in the ACP to enroll in Lifeline? No. The ACP and Lifeline are separate programs and if you qualify for both, you can be enrolled in both at the same time.
If you have questions about the ACP program, contact the Universal Administrative Company by phone at (877) 384-2575, by email at ACPSupport@usac.org, or visit the ACP website at for more information.
The Lifeline National Eligibility Verifier (National Verifier) is Lifelines application system that is used to determine whether consumers qualify for the program.
If you need assistance or have any questions related to address changes or the National Verifier, please contact us at LifelineProgram@usac.org or (800) 234-9473.
The National Lifeline Accountability Database (NLAD) allows service providers to enroll Lifeline eligible consumers in the program and manage their Lifeline subscribers.