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Direct Debit Request form - Penrith City Council

Direct Debit Request form - Penrith City Council 2025

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The document is a Direct Debit Request form for periodic payments of rates to Penrith City Council. It outlines the authorization process for automatic deductions from a bank account, payment details, and conditions regarding cancellations and disputes. The service agreement specifies payment frequency, notification requirements, and consequences for rejected payments.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How to set up a Direct Debit facility?

A Direct Debit is an instruction from you to your bank that authorises a company to take an agreed amount of money from your account. You wont be able to create a new Direct Debit yourself. Youll need to contact the company you want to pay and theyll arrange for you to complete a Direct Debit instruction.

How do I fill out a Direct Debit form?

The billing organisation will ask you for: Your name and address. The name and address of your bank or building society. Your bank or building society account number. The branch sort code of your bank or building society (see your debit card or banking app) The name(s) on the account.

Do Direct Debit forms need to be signed?

This form should include the customers bank details (e.g., account number, bank name) and the payment terms. Obtain customer authorization: Have your customers complete and sign the mandate form. For paper mandates, they must physically sign a printed form.

How do I request a Direct Debit?

If youre switching to Direct Debit to pay a company where youre already a customer (for example, if you are paying them a regular one-off payment), first thing to do is get in touch with them and theyll set up the Direct Debit Instruction for you. That might be online or over the phone, or it could be by post.

Can I set up a Direct Debit to anyone?

A Direct Debit can only be set up by the organisation to which youre making the payment. Normally, you sign a mandate that gives the company permission to take funds from your account in an agreed way like a monthly gym membership or your mobile phone bill.

What are the legal requirements for Direct Debits?

A fundamental aspect of Direct Debit law is the requirement for clear and detailed customer consent before initiating Direct Debits. This involves obtaining a Direct Debit Instruction (DDI) from the customer, which specifies the frequency, amount, and purpose of the payments.

Direct Debit Request form - Penrith City Council 2025

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