Servicing sale manual 2026

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  1. Click ‘Get Form’ to open the servicing sale manual in the editor.
  2. Begin with Chapter 1, Overview. Familiarize yourself with the organization of the manual and ensure you understand the structure of the servicing sale process.
  3. Proceed to Chapter 2, PFI Approval. Fill out the required information for new or existing PFIs as per your status.
  4. In Chapter 3, Servicing Released Premium (SRP) / Pricing Schedule, locate and input the relevant SRP details based on your transactions.
  5. Continue through Chapters 4 to 9, ensuring that each section is completed accurately. Pay special attention to documentation requirements in Chapter 5 and servicing transfer provisions in Chapter 6.
  6. Review all entries for accuracy before finalizing your document. Use our platform's features to highlight any sections that require further attention or clarification.

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Fair servicing includes an expectation that all borrowers are treated consistently and fairly throughout the loan servicing process. It includes compliance with fair lending and housing laws and other applicable consumer protection laws.
The servicer services Fannie Mae mortgage loans as an independent contractor and not as an agent, assignee, or representative of Fannie Mae.
Fannie Mae guidelines: At a glance Minimum RequirementConventional purchaseConventional refinance Down payment 3% N/A Credit score 620 Rate-and-term refinance: 620 Cash-out refinance: 640 DTI ratio 45% to 50% 45% to 50% Maximum LTV 97% Rate-and-term refinance: 97% Cash-out refinance: 80%
Banks may sell loans to Fannie Mae individually or pooled with other loans, directly or through intermediaries. Fannie Mae funds its operations and loan loss reserves largely through fees, which banks may pass through to borrowers.
Mortgage servicing rights surface when the original mortgage lender sells the right to service a mortgage to another party. This third party, a mortgage servicing company, specializes in specific mortgage functions, all done through a contractual agreement.

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For all fixed-rate loans, the minimum servicing fee is 25 basis points (. 25%) and the maximum servicing fee is limited to 50 basis points (. 50%). For ARM loans, the minimum servicing fee is 25 basis points (.

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