Return & exchange form - Gravity Defyer 2026

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  1. Click ‘Get Form’ to open it in the editor.
  2. Begin by entering your Order Number, which can be found on the packing slip included in your box.
  3. If your shipping address differs from the one provided, fill in the 'Send Exchange To' section with the appropriate name and address.
  4. Provide your contact information, including your phone number and email address, ensuring we can reach you if needed.
  5. In the 'Reason For Return' section, refer to the chart on the right. Note down the corresponding reason code for your return in the designated space.
  6. List the Item Number of the product being returned along with its quantity.
  7. For refunds, complete this form and attach the pre-paid return label from your packing slip. For exchanges, specify details of the item you wish to receive in exchange.
  8. Finally, provide a payment method if there is a price difference for your exchange and sign where indicated.

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Gravity Defyer Medical Technology Corporation (Gravity Defyer) and its owner Alexander Elnekaveh will have to stop making alleged deceptive pain-relief claims for Gravity Defyer footwear, under a settlement with the Federal Trade Commission.
If you have an account with On you can log in and initiate a return via your Orders section. Returns and exchanges are available for products in new condition within 30 days of purchase.
Call us at 1-800-429-0039 or email customercare@gdefy.com, and well re-send you the label or QR code.
Products can be returned for a refund or exchange within 30 days of purchase.
Returns Exchanges Shoes must be returned in like-new condition (unworn outside) with all original insoles and packaging for a refund or exchange. To start a return or exchange, visit our Returns Exchanges page and follow the step-by-step instructions with your order number (with dash) and shipping ZIP code.

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