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The document outlines the process for submitting a Borrower Assistance Form to Fay Servicing, LLC for individuals experiencing financial hardship. It details the required information and documentation needed to apply for mortgage relief, including personal and property information, financial disclosures, and a Hardship Affidavit. The document also provides contact information for submission and inquiries, as well as guidelines on foreclosure protections and third-party authorizations.

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

How do I get help from Fay Servicing?

1-800-495-7166. Please Note: Operating Hours are Central Time and payments via phone received after 9:00pm Central Time will be credited the next business day.

Is Fay Servicing illegal foreclosure?

The Bureau also found that Fay Servicing engaged in additional violations of Regulation X by engaging in prohibited foreclosure activity against borrowers entitled to foreclosure protections and failing to maintain adequate policies and procedures.

What is a borrower assistance form?

0:12 2:12 This may include requests for loan modifications repayment plans or other loss mitigation strategiesMoreThis may include requests for loan modifications repayment plans or other loss mitigation strategies. The form collects essential information about the borrowers financial.

Is Fay Servicing a debt collector?

Yes, Fay Servicing is a real company. It was founded in 2008 and collects payments on current mortgages and past due mortgages as a debt collector and servicer.

What kind of company is Fay Servicing?

At Fay Servicing, we have decades of experience in delivering mortgage solutions for hundreds of thousands of homeowners all over the country. At the end of the day, we do what we do because we are homeowners too.

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What is the fine for Fay Servicing CFPB?

Update its servicing technology and compliance systems: Fay Servicing must invest at least $2 million to update its servicing technology and compliance management systems. Pay a $2 million fine: Fay Servicing must pay a $2 million penalty, which will be deposited into the CFPBs victims relief fund.

What is the lawsuit against Fay Servicing?

The Consumer Financial Protection Bureau (CFPB) took action against mortgage servicer Fay Servicing for failing to provide mortgage borrowers with the protections against foreclosure required by law.

Is a servicer a debt collector?

The Fair Debt Collection Practices Act (FDCPA) provides that a mortgage loan servicer is not governed by the FDCPAbecause the servicer is not a debt collector. However, federal appellate courts and trial courts have held/ruled that a mortgage loan servicer who is assigned a mortgage loan debt while it is in