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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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Is ATCO cheaper than enmax?

Considering additional transmission, delivery, and admin fees, ENMAX's rates are only a few dollars less than Atco's prices.

How do you tell if a gas line is off or on?

When the long side of the nub or handle is parallel to the incoming gas line, it's open and the gas is flowing. When it's turned a quarter turn, perpendicular to the incoming pipe, it's closed.

Can I disconnect my gas?

Disconnecting your gas supply is a straight forward process but it can be time-consuming, because it depends on the property and where the gas pipe is connected to the mains supply. Before the gas supply is cut off, your outlet pipework needs to be disconnected from your gas meter and purged (rid) of gas.

How do you turn on a disconnected gas?

You are going to need a wrench or gas shut off tool to do this. Very slowly, turn the meter back into the on position. The lever should be in line with the pipe after making a ninety-degree turn. Finally, you can re-light any of the pilot lights in your appliances.

What does the gas valve look like?

The valve will usually look like a small rectangle, and you'll need a special wrench to turn it. When it's open, the long side is parallel to the incoming gas pipe. To stop the flow of gas, close the valve by turning it perpendicular to the incoming line.

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Does ATCO have an app?

The latest version of the My ATCO Electricity app is now available on the Apple App Store and Google Play. Customers are free to purchase natural gas services or electricity services from a retailer of their choice. For a list of retailers, visit ucahelps.alberta.ca or call 310-4822 (toll-free in Alberta).

How do I disconnect my gas appliance?

1:14 2:41 How to disconnect a gas stove safely. - YouTube YouTube Start of suggested clip End of suggested clip And it's not pretty okay. So what after you have done that you come upstairs. And you take ideallyMoreAnd it's not pretty okay. So what after you have done that you come upstairs. And you take ideally if you have two pieces of adjustable wrench that's ideal because you need to hold on one and hook up

How do I delete my Atco account?

Please call 1-844-687-2826, or send an email us at inquiries@atcoenergy.com.

Can I disconnect my gas stove myself?

All you have to do is reach behind the stove and turn off the gas. It should be approximately a ninety-degree turn. What is this? From here, you disconnect the hose and move the stove to wherever it needs to go.

How do I turn my gas back on after disconnecting?

You are going to need a wrench or gas shut off tool to do this. Very slowly, turn the meter back into the on position. The lever should be in line with the pipe after making a ninety-degree turn. Finally, you can re-light any of the pilot lights in your appliances.

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