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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

Contact us

Can you email NYCHA?

You can also send an email to nychafss@nycha.nyc.gov. Call 311 for assistance.

Is NYCHA office open?

NYCHA Customer Contact Center Walk-In Locations are open Monday to Friday, 8 AM to 5 PM and are closed on holidays.

Is NYCHA the same as Section 8?

NYCHA administers the largest Section 8 program in the country. Approximately 85,000 Section 8 vouchers and over 25,000 owners currently participate in the program. The New York City Housing Preservation & Development and New York State Homes and Community Renewal also operate Section 8 programs in New York City.

What is NYCHA self-service portal?

The NYCHA Self-Service Portal is an internet-based site that provides public housing applicants, current NYCHA residents, and section 8 voucher holders, online customer service, anytime \u2013 24 hours a day, 7 days a week.

How do I contact Nycha?

Call NYCHA's Customer Contact Center (CCC) at 718-707-7771 or use MyNYCHA (on.nyc.gov/mynycha), which are both available 24/7.

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How do you do NYCHA recertification?

How do I apply for an Annual Recertification? Annual recertifications should be submitted online through the Self-Service Portal. If you do not have access to the internet, you can call NYCHA's Customer Contact Center at 718-707-7771. time you submit your annual recertification.

How long does it take for NYCHA to call you?

Applicants will receive a letter from NYCHA within 30 days acknowledging the date your application was received and the housing priority that you have been assigned based on the information provided in your application.

How do you upload documents on Nycha self service portal?

Uploading on NYCHA's Self Service Portal is fast and convenient! You can upload documents directly to your case by using a scanner or taking a picture on your other devices such as an iPad or smartphone. Use your scanning, smartphone or tablet device to record an image of any documents you need to upload.

Is NYCHA open?

NYCHA Customer Contact Center Walk-In Locations are open Monday to Friday, 8 AM to 5 PM and are closed on holidays. It is the policy of the New York City Housing Authority to provide equal housing opportunities for all qualified applicants and residents.

What is self service Nycha?

Self-Service Links NYCHA Applicants, Section 8 Tenants and Section 8 Owners can view their information and complete certain transactions online, anytime \u2013 24 hours a day, 7 days a week.

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