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Top 10 Takeaways from Crucial Conversations #1. Safety First. #2. Let the Facts Lead. #3. Look Within. #4. Find Mutual Purpose. #5. Curiosity is Key. #6. Watch Your Words. #7. What You Say vs. What They Hear. #8. My Way or The Highway.
Learning to Look During Crucial Conversations The authors of Crucial Conversations suggest the following: Look to spot crucial conversations. Look for safety problems. Look for your style under stress.
Every day we engage in numerous conversations, each which play important roles in shaping our expectations, relationships, and outcomes. Navigating conversations effectively takes certain skills, such as social intelligence, courage, self-control, and even humility.
Crucial conversations can happen between an employee and their boss, friends, family members, teachers, athletes and their coaches, and many more. These conversations aim to embrace issues and use healthier ways to understand and mitigate any given situation in any professional or personal setting.
In the Crucial Conversations book the authors discuss the importance of dialogue. They define dialogue as the free flow of meaning between people. This essentially means that you should talk openly and honestly with each other. Dialogue is meant to fill the "Pool of Shared Meaning".

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Crucial Conversations teaches a 7-step process for managing these conversations: Start with heart. Ask yourself what you really want and what's at stake. Learn to look. ... Make it safe. ... Master your story. ... State your path. ... Explore others' paths. ... Move to action.
Crucial conversations involve 3 key components: high stakes, differing views, and strong emotions. They may not involve big issues, but their outcomes can affect the quality of our lives.
The authors define a crucial conversation as \u201cA discussion between two or more people where the stakes are high, opinions vary, and emotions run strong.\u201d While these tense situations may be unavoidable, Crucial Conversations will help them be less painful for everyone involved.
PRACTICING CRUCIAL CONVERSATIONS. Remember that you have the ability to consciously choose your response. ... START WITH HEART. Stay focused on what you really want in this conversation. ... MAKE IT SAFE. ... LEARN TO LOOK. ... MASTER MY STORIES. ... STATE MY PATH (VIEW) ... EXPLORE OTHER'S VIEWS. ... MOVE TO ACTION.
It's a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics\u2014at all levels of your organization.

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