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CCG's are overseen by NHS England and are responsible for commissioning, planning, designing and paying for health services, such as, local hospitals, community care, ambulances, mental health and learning disabilities services. Each CCG has a constitution and is run by its Governing Body.
In 2018/19, NHS England held a budget of £114 billion. The majority of this budget (£75.6 billion) was allocated to Clinical Commissioning Groups (CCGs) according to a population and needs-based formula.
Go onto the CCGs website to find details of their Complaints Department and complaints procedure. Make your Letter of Complaint concise and to the point, and do not ramble. You have to get the CCGs attention and make an impact. Set out the facts clearly and succinctly.
If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
The largest proportion of complaints received by individual subject area (including clinical treatment) was Communications with 18.0% followed by Patient Care including Nutrition / Hydration at 12.1% and then Values and Behaviour at 10.6%.

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If you are unhappy with an NHS service, it is worthwhile discussing your concerns early on with the service, as they may be able to sort the issue out quickly. Most problems can be dealt with at this stage but, in some cases, you may feel more comfortable speaking to someone not directly involved in your care.
Clinical commissioning groups (CCGs) were created following the Health and Social Care Act in 2012, and replaced primary care trusts on 1 April 2013. They were clinically-led statutory NHS bodies responsible for the planning and commissioning of health care services for their local area.
CCG's are overseen by NHS England and are responsible for commissioning, planning, designing and paying for health services, such as, local hospitals, community care, ambulances, mental health and learning disabilities services. Each CCG has a constitution and is run by its Governing Body.
CCGs will be held to account in a variety of ways, both formal and informal (see Figure 1 p7). Their primary, formal line of accountability is to the NHS Commissioning Board. As a public body they are also accountable to their local population.
Clinical commissioning group (CCG) governing body members: Role outlines, attributes and skills. Outlines of core role, attributes and skills required for all clinical commissioning group governing members.

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