Complaint Form - NHS Nene Clinical Commissioning Group 2025

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  1. Click ‘Get Form’ to open the Complaint Form in our editor.
  2. Begin by entering the 'Date of complaint' and 'Complaint ref. no.' at the top of the form. This helps track your complaint efficiently.
  3. Fill in your personal details under 'Details of person making complaint'. Include your full name, address, postcode, and telephone number for contact purposes.
  4. If you are not the patient, provide the patient's name and address along with their date of birth to ensure clarity regarding the complaint.
  5. In the 'Summary of complaint' section, clearly outline your concerns. Be as detailed as possible to facilitate a thorough review.
  6. Sign the form where indicated to validate your complaint before submission.
  7. Finally, return the completed form to the specified address: Complaints Department, Francis Crick House, Summerhouse Road, Moulton Park, Northampton, NN3 6BF.

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Generally, complaints will be reviewed within 20 business days of receipt. When violations are present, the school will be contacted within that time.
Include all the relevant information in your letter such as where the treatment took place and the date or dates of the incident(s). If possible, include the name, date of birth and NHS number of the person affected. Compile a list of the questions you want answered.
Complaining about NHS services You can either complain to the NHS service provider directly (such as a GP, dentist surgery or hospital) or to the commissioner of the services, which is the body that pays for the NHS services you use.
The amount of complaints relating to communications has decreased by 7.3% compared to 2021-22, however it is still the most common complaint received by the NHS. According to the NHS, Good patient communication is key, particularly when a patient is waiting for planned care or treatment.
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