Complaint Form - NHS Nene Clinical Commissioning Group 2025

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Make a complaint to NHS England You can complain or give feedback: By post to: NHS England, PO Box 16738, Redditch, B97 9PT. By email to: england.contactus@nhs.net, stating For the attention of the complaints team in the subject line. By telephone: 0300 311 22 33.
There are two ways you can make a complaint: You can complain to the healthcare provider. this is the organisation where you received the NHS service, for example a GP surgery or dental surgery. You can complain to the commissioner of the service. This is the organisation that paid for the service or care you received.
File a complaint with your local consumer protection office or the state agency that regulates the company. Notify the Better Business Bureau (BBB) in your area about your problem. The BBB tries to resolve your complaints against companies.
In 2022-23, the most common recorded complaint was related to communications with a total of 30,384 complaints in 2022-23. The amount of complaints relating to communications has decreased by 7.3% compared to 2021-22, however it is still the most common complaint received by the NHS.
If you receive no response or no satisfactory response, do not be afraid to now send a formal Letter of Complaint to the CCG. Go onto the CCGs website to find details of their Complaints Department and complaints procedure. Make your Letter of Complaint concise and to the point, and do not ramble.
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Be clear and brief Cover all the relevant points but be as brief as you can. Make it easy to read by using numbered lists and headings to highlight the important issues. Give your contact telephone and email details, as well as your address.

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