Chase Insurance Claim Package 2025

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Got questions?

We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.
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The first check you get from your insurance company is often an advance against the total settlement amount, not the final payment. If youre offered an on-the-spot settlement, you can accept the check right away. Later, if you find other damage, you can reopen the claim and file for an additional amount.
The time it takes to resolve your dispute depends on the type of dispute and the merchant, but it may take up to 90 days for credit card and/or debit card disputes. Keep in mind, disputes are often resolved more quickly if you contact the merchant first.
If you have any additional questions or would like to see your claim status, please visit us at InsuranceClaimCheck.com/chase or call us at 1-866-742-1461.
Why is my insurance claim check also made payable to Chase? As your mortgage servicer, we have financial interest in your home and need to make sure its restored to the condition it was in immediately before it was damaged.
An insurance adjuster will assess the damage and determine a settlement amount. Report your claim to us by visiting InsuranceClaimCheck.com/chase or calling 1-866-742-1461.
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