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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

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How do I access my TIAA account?

Log into your accounts at tiaa.org. Select the MY ACCOUNT menu, then select Manage investments. On that page, select Change allocation of contributions. Follow the step-by-step instructions to make your changes.

When can I access my TIAA-CREF account?

You can withdraw money from those accounts tax free as long as you take the money at least 5 years after January 1 of the year in which you first contributed to that plan, and you are either age 59 ½ or older, or considered disabled.

How do I get my money out of TIAA-CREF?

If your plan allows it, you can withdraw money online. If an online withdrawal is not an option, call us at 800-842-2252. Please be sure to contact us two to three months before you must receive your withdrawal to ensure you receive funds by the required deadline.

Why can't I get into my TIAA account?

From any page, select "Log In," enter your user ID and password, then follow the prompts to confirm your identity and regain access. If you can't unlock your account online, please call us at 866-207-6467, weekdays from 8 a.m. to 10 p.m. and Saturdays from 9 a.m. to 6 p.m. (ET).

How do I get my money out of TIAA?

If your plan allows it, you can withdraw money online. If an online withdrawal is not an option, call us at 800-842-2252. Please be sure to contact us two to three months before you must receive your withdrawal to ensure you receive funds by the required deadline.

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