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Client Feedback Form (CFF)

Client Feedback Form (CFF) 2026

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The document provides information about the Client Feedback Form (CFF), which allows clients to give feedback on their therapy or counseling experiences, including substance use. Participation is voluntary and does not affect service access. The form is anonymous, identified only by a unique case number, and responses are securely stored. Results are shared with ValueOptions and partners for analysis to improve services and identify those needing additional support.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What does client feedback mean?

Keep it short and leave out any unnecessary questions. Conditional logic is helpful here. For instance, if a customer answers yes to a question, your feedback form can guide them toward more specific questions to go a bit deeper. If a customer answers no, theyll simply be directed to the next question.

What is a client feedback form?

Typically, customer feedback forms include a variety of questions that cover topics ranging from customer satisfaction and customer loyalty to usability and user experience. These forms can be distributed through various (digital) channels such as websites, mobile apps and email.

What should a feedback form include?

User feedback form is often used to collect statistical and subjective information that users give about how they like or dislike the products. This information includes what they like and dont like, how they think about a product, and what they want.

What is the purpose of a client feedback form?

Feedback forms are critical because they request honest opinions and information you may not know without input from others. These opinions could be on anything from a product to customer service to a brand. The feedback is used to gauge how people feel and to inform business decisions for improvements.

What does a good feedback form look like?

Good feedback forms have good design: Label form fields clearly, use a logical flow, leave plenty of white space, ensure forms work on all devices, and make all questions optional to answer.

How to create a customer feedback form?

Make your feedback form attractive and engaging with graphics, logos, colors, and images. Select design elements that reflect your brand identity. Other design ideas to keep in mind include: Create a visually uncluttered page with a lot of white space to help users focus on your questions.

Client Feedback Form (CFF) 2026

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