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The form - Office of Consumer Credit Commissioner

The form - Office of Consumer Credit Commissioner 2025

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The document is a Consumer Complaint Form from the Office of Consumer Credit Commissioner in Texas, designed for individuals to report complaints against companies or individuals related to consumer credit issues. It collects personal information, details about the complaint, and any relevant account information, while also informing the complainant about the open records policy and potential forwarding of their complaint to appropriate agencies.

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Click ‘Get Form’ to open it in the editor.
Begin by filling out the 'Consumer Information' section. Enter your full name, address, city/state/zip, and email address. Indicate whether you are 18 or older by selecting 'Yes' or 'No'. Provide your home and work phone numbers, and specify the best time and place to reach you.
In the 'Company or Individual About Whom You Are Complaining' section, input the company name, address, city/state/zip, and telephone number. List any individuals you have contacted regarding your complaint.
Complete the 'Account Information' section by entering your account name and number as recognized by the company. Answer whether you signed any papers and if they were signed at home or if you received a copy.
In the 'Complaint Information' section, provide a detailed explanation of your complaint. Attach any relevant documents that support your case. Indicate if you've contacted an attorney or if there is a pending court action.
Finally, state what you believe would be a fair resolution to your complaint and how you found out about the OCCC. Sign and date the form before submitting it via mail or email.

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We have answers to the most popular questions from our customers. If you can't find an answer to your question, please contact us.

What is the best way to file a complaint against a business?

File a complaint with government or consumer programs File a complaint with your local consumer protection office. Notify the Better Business Bureau (BBB) in your area about your problem. Report scams and suspicious communications to the Federal Trade Commission.

What is an OCCC license in Texas?

The mission of the Office of Consumer Credit Commissioner (OCCC) is to regulate nonbank financial services and to educate consumers and industry providers, fostering a fair, lawful, and healthy financial services market that grows economic prosperity for all Texans.

How to file a complaint against a business in Texas?

5 Ways to File a Consumer Complaint Against a Texas Business First, contact the business directly. Second, use social media to share your complaint. Third, consider leaving a review. Fourth, file a government complaint against the business. Fifth, file your case in Small Claims Court.

What does the OCCC do?

The Office of Consumer Credit Commissioner (OCCC) oversees the nonbank lending sector, including payday lenders, installment lenders, auto title lenders, mortgage companies, and consumer finance companies. The OCCC licenses thousands of entities across Texas and regulates billions in consumer lending annually.

How to file a lawsuit against a business in Texas?

In Texas, your claim is initiated with a petition. The petition is a formal document that you file with the court that starts the lawsuit. To begin, your petition must identify the substantive law that the company (i.e. the defendant) violated.

What are my rights as a consumer in Texas?

The primary tool the Office of the Attorney General uses to protect Texas consumers is the Deceptive Trade Practices Act (DTPA). This law lists many practices that are false, deceptive, or misleading. When you fall victim to illegal practices covered by the DTPA, you may have the right to sue for damages under the act.

Where to complain about a business in Texas?

Here is a summary of the main government agencies that accept consumer complaints: DepartmentHelpful Link Texas Attorney General File a Complaint Texas Department of Licensing Regulation File a Complaint Office of Consumer Credit Commissioner File a Complaint Call (800) 538-1579 or send an email. Feb 12, 2025

The form - Office of Consumer Credit Commissioner 2025

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