DHS Complaint Procedure - humanservices arkansas 2025

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Make a formal complaint If the issue is still not resolved, you should put your complaint in writing (letter or email) stating all the facts of the case so far. You should include any relevant documents that support your complaint (copies only).
The Office of the Ombudsman can be docHubed by phone at 800-994-6494, or via email at ombudsman@dss.nyc.gov.
If you have a complaint, ask to speak to an OIDO case manager or fill out the online form at .dhs.gov/OIDO and well docHub out to you. OIDO is committed to a confidential complaint process. Were here to help.
There are four ways to contact our office: Call: 1.844.843.7351. Individuals who have a hearing or speech impairment can contact our office by calling toll free, 1.888. Online: Submit issues or complaints by emailing PASSEOmbudsmanOffice@dhs.arkansas.gov. Mail: Office of Substance Abuse and Mental Health Services.
Oversee the states public mental health system, helping thousands of people access critical care each year. Serve, protect, empower, educate, and encourage children, at-risk youth, families, adults, aging adults and seniors, and people with disabilities so they move toward a better future, and so much more.
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If you dont hear from DHS or cant settle within six months, you may bring a lawsuit as a plaintiff in federal district court. There are limits on an FTCA claim.
For complaints alleging criminal or non-criminal misconduct, including serious/repeated violations of DHS rules, policies, or regulations by employees of all DHS Components, visit the OIG website at .oig.dhs.gov/ and send your complaint electronically using the online DHS OIG Allegation Form.
If you disagree and want to appeal, you must send a letter to DHS asking for an appeal. Look at the date that is on the letter you got from Medicaid or ARKids First. Make sure DHS gets your appeal letter within 30 calendar days of that date.

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