Housing and Residence Life Desk Assistant Guidelines 2025

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A housing assistant works with clients to find living arrangements. As a housing assistant, you may work for a social services agency, a private company, or a college or university, but your primary duties are to help your clients apply for and obtain accommodations within their specifications and budget.
The desk assistants primary function is to provide a superior level of customer service by serving as a resource to students. Desk assistants monitor and maintain residence hall security, assist with lock-out requests, and assist in providing a safe atmosphere, as well as performing other administrative tasks.
Desk Assistants help residents by answering questions from students and guests, checking out temporary access cards and keys, disbursing packages, answering the phone, and providing general customer service for resources provided at the desks.
Key responsibilities: Acting as the first point of contact for all incoming calls, taking accurate, detailed messages where necessary. Organising multiple diaries. Putting together detailed travel itineraries. Writing, proofing, creating and distributing client packs, contracts and similar documents.
Typical office assistant duties: Greeting visitors and answering phone calls when needed. Proofreading and distributing materials like agendas and minutes. Note-taking in meetings. Managing any general business email inboxes, ensuring communications docHub the necessary departments.
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