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How do OUC power pass work?

OUC Power Pass is a prepaid program that now allows small business customers, in addition to residential customers, to pay-as-you-go for utility services. Instead of getting a bill, you can check your electric usage every day. OUC Power Pass customers never pay a deposit or incur late fees.

How do I cancel my OUC account?

You can stop your service by going to your myOUC online profile selecting service request/stop service, or by calling 407-423-9018 and selecting stop service from the menu options.

How long does it take to get deposit back from FPL?

Your deposit is refunded with any earned interest when the account is closed or after 23 months of consecutive service if you have not: Paid after the past-due date of your regular bill more than once within the past 12 months.

How do I get my credit back from OUC?

Your deposit will be refunded in the form of a credit on your final bill. If the credit is higher than the final bill, a refund check will be issued to the account holder.

Why does OUC require a deposit?

Since we provide service before it is actually billed, we may require a security deposit to initiate service. Based on credit and OUC payment history, some customers may be required to pay a deposit before utility service is initiated.