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Unit 3: Communicating with the Guests - LaGuardia Community

Unit 3: Communicating with the Guests - LaGuardia Community 2025

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The document outlines a curriculum for Unit 3 of the Hotel T.E.A.C.H. program, focusing on effective communication with guests in a hotel setting. It includes lesson plans that teach active listening skills, elements of good communication, and how to provide directions both within the hotel and to external locations. Activities involve watching video clips, group discussions, role-playing scenarios, and practicing embedded questions to enhance students' ability to interact with guests professionally. The curriculum emphasizes the importance of clear communication and understanding in delivering excellent customer service.

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