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Fact Sheet for Utility Consumers - Department of Public Service 2025

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The Household Assistance Program (HAP) offers eligible customers a monthly discount of approximately $40 on their electric bills, making energy more affordable. The program also includes enrollment in a Balanced Billing option for easier budgeting. Interested individuals must complete an application and provide necessary documentation to verify eligibility.

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What does the NYS Public Service Commission do?

The New York State Public Service Commission was established under State Public Service Law, Article 1, Section 4, and is responsible for regulating the states electric, gas, steam, telecommunications, and water utilities, and overseeing the cable industry.

What is the EAP program for utilities in NY?

The EAP is meant to provide financial relief for low- income consumers by making their electric and/or natural gas utility bills more affordable through monthly bill discounts. The EAP set an energy burden target level at or below 6% of household income for all New York State utility low-income customers.

What is the EAP program in NY?

What is the New York State Employee Assistance Program? The New York State Employee Assistance Program (EAP) was established in 1983 to help state employees balance the demands of work, home, and life. EAP is a Work-Life Services benefit sponsored jointly by labor and management.

Does EAP help with bills?

If your issue involves debt management, you will be referred to a consumer credit counseling service. The Financial Services program does not arrange for loans or direct payment of bills.

How do I get help with my utility bill in NY?

NYS Assistance Programs Home Energy Assistance Program (HEAP) Lifeline Telephone Service Program. Supplemental Nutrition Assistance Program (SNAP) Medicaid. Veterans Disability or Survivors Pension. Supplemental Security Income (SSI) Federal Public Housing Assistance. Utility Guarantee / Direct Vendor programs.

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What is the NYS utility discount program?

The NYS Energy Affordability Program / Low-Income Bill Discount Program provides income-eligible consumers with a discount on their monthly electric and/or gas bills, as well as other benefits, depending on your particular utilitys program.

Fact Sheet for Utility Consumers - Department of Public Service 2025

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